A111 FAQ — Frequently Asked Questions & Detailed Answers

No, each member is only permitted one account on a111. Opening more than one account using the same mobile number, national ID, or device is strictly prohibited.

A111's system can automatically detect multiple accounts by cross-referencing mobile numbers, device IP addresses, and payment details. If someone is caught:

• All accounts will be permanently closed together
• All earned bonuses and winnings will be forfeited
• Getting back deposited real money can sometimes be complicated

If multiple family members want to use a111 from the same device, it's best to let support know in advance. Separate accounts for different individuals living in the same household are generally approved — however, KYC documents must be distinct for each person, and different payment method numbers are required. If you're unsure, email us at support@a111.world.

There are several reasons your a111 account may be locked — entering the wrong password multiple times, a pending KYC verification, suspicious transactions, or a self-exclusion you set up yourself. Each situation has a different resolution.

Account locked due to multiple incorrect password attempts: It usually unlocks automatically after 15 minutes. Alternatively, log in using the "Login with OTP" option and change your password from there.

KYC-related lock: Reach out via live chat and send a photo of your national ID — verification is typically completed within 24 hours.

Lock due to suspicious transaction: In this case, the support team will reach out to you directly. If they don't, email support@a111.world.

For any type of account lock, the fastest solution is the 24/7 live chat. Start by saying "account locked" — a trained agent will assist you right away.

Forgetting your password is completely normal, and recovering it only takes a few minutes. Here's how the password recovery process works on a111:

1. Go to the login page and click the "Forgot Password?" link
2. Enter the mobile number you used during registration
3. Click the "Send OTP" button — you'll receive an SMS within 1–2 minutes
4. Verify using your 6-digit OTP
5. Set a new password — at least 8 characters, using a mix of letters and numbers

The entire process takes just 3–5 minutes. Your OTP is valid for 5 minutes — if unused within that time, you'll need to request a new one.

If you can't remember your mobile number or it has changed, contact live chat — your account can be recovered after verifying your identity with KYC documents.

A111 supports multiple languages — you can use the interface in Bangla, English, Hindi, and several others. How you change the language depends on whether you're using the website or the app.

Changing the language on the website:

1. Look for the flag icon or language selector in the top right corner of the page
2. Clicking it will show a list of available languages
3. Select your preferred language — the page will reload in that language

Changing the language in the app:

1. Tap the settings icon at the top or bottom of the app
2. Go to the "Language" option
3. Select your preferred language and save

Changing the language only affects the interface text — game names and payment details stay the same. Most members in Bangladesh use either Bangla or English.

To view live scores and real-time match updates on a111, log in and go to the "Live" or "In-Play" section. There you'll find scores, wickets, goals, and current odds for all ongoing matches in one place.

On the live streaming feature: a111 offers live video streaming for select matches. To access it:

• Your account must have a balance (minimum ৳100)
• You must have an active bet on the match or be active in a specific event
• For the best experience on mobile, the a111 app is the way to go

When streaming isn't available, the scorecard and statistics update in real time — which is all you need for live betting. During IPL and World Cup season, streaming is available for most major matches.

The minimum bet on a111 varies slightly depending on the betting section, but the general rule is:

• Sports Betting (pre-match): Minimum ৳50 per bet
• Live Betting (in-play): Minimum ৳50 per bet
• Live Casino (Baccarat, Roulette): Varies by table — usually starting from ৳100
• Slots: Varies by slot — many slots start from as low as ৳20
• Parlay or multi-bet combo: Minimum total stake of ৳50

The maximum bet limit is determined by the event and the member's VIP level. VIP members can generally place higher bets. Separate limits apply for High Roller members — for details, visit the High Roller page See.

The minimum and maximum bet for a specific event can be seen directly on the bet slip at the time of placing your bet.

With a111's referral program, both you and your friend get rewarded. Here's how it works:

How to get your referral link or code:

1. Log in to a111
2. Go to "My Account" and select the "Refer" or "Refer a Friend" option
3. Copy your personal referral code or link
4. Send it to a friend — they'll use that code when registering

When the bonus is credited: Not immediately after your referred friend registers — the bonus is credited once they make their first deposit and place a qualifying amount in bets. Typically, you can earn between ৳200 and ৳500 for each friend you refer.

A single referral code can be shared with multiple friends — you'll earn a separate bonus for each successful referral. However, the referred friend must complete KYC verification before the bonus is credited. To see the current referral bonus terms and conditions, visit the Bonus page See.